I am extremely disappointed with my recent stay. As a Platinum Elite member, I did not receive any of the associated benefits, nor was I informed in advance that they would not be available. The lack of communication and acknowledgment was concerning. Additionally, housekeeping services were inadequate, as the bedsheets were not changed during our stay. Overall, the level of service did not meet expected standards. We were in town for a soccer tournament and experienced weather-related cancellations beyond our control. Despite this, I was informed that because I was eight minutes past the cancellation deadline, no exception could be made. The rigid enforcement of the policy, particularly given the circumstances and my loyalty status, was disappointing. This experience did not align with the level of service I have come to expect.

We stayed at a 1 Bedroom, it had an electric fireplace, a jacuzzi tub for two, and two TVs (one in the living room and one in the bedroom.) The 1 bedroom units are all located on a different road, that’s not the same as the 2 bedroom units. The gym is located in the same building as the indoor pool and hot tub, which is the same building you go to check-in. They have plenty of snacks for you to purchase, including alcohol, ice cream, and much more! There are roll-in showers in the locker room, the lockers are a bit tricky to use, and the sauna has a 15 min. sand clock mounted on the wall for you to use. Great staff, Sherry was super helpful. We had an issue with the room key and she immediately took ownership of the situation and went to the front desk in our behalf. And then, she escorted us to the room to make sure it worked (as they were working with a newly upgraded system.) Quincy guided us on the nature walk and was easy to talk to. The tall young man at checking could use some training. Not very welcoming. Answered questions but did not feel authentic/genuine. He needs to learn how to connect with every guest, as we mentioned we had never stayed at this property before. We ended up booking an additional night because we loved the hotel so much. Since there was a lot of snow left over from a storm, there wasn’t a lot of guests at the hotel. But this only made it more enjoyable for us to use the amenities. All the roads were cleared from the snow, that was not an issue. But it was cold. I learned people usually go to play golf end of March, or in the month of April.

We stayed here a few years ago and had a great stay. Well, we just checked in a few hours ago and noticed something moving in the corner of our bed, grabbed the closest sticky thing near us and boom. Bed bug. Alive and recently fed. Someone came by to look at the bug & room, tried saying it was a dust mite (which are not even visible to the naked eye), the front desk wouldn’t even acknowledge the bug on the piece of tape and said they had to keep our stuff until Monday before they could even move us to a new room. Having to repack our stuff, 2 year old and newborn back into the car was not the ideal plan. I have nightmares about finding these in hotels. And when we do, after being an MVCI owner for 20+ years, we were given 0 help or care So we left and wont be back. Very disappointing

Overall love the experience here! Rooms are spacious and lots of activities to do. Pools are even open in December! All staff are very nice, except for Diane at Concierge - Marriott, please make sure to train her better. She’s condescending and rude. I called asking for Concierge to help book a tee time for me (because front desk said concierge can do that). Spoke with Diane for 15 minutes, after asking for every detail about me, I said I look forward to playing today, then Diane asked if tee time means a round of golf, I said yes, she said “oh then I cannot book it for you, I thought you meant something else”. What else could tee time possible mean?? She was quite rude in her tone too. Anyway, it was the only bad apple in a good barrel so far!

I think this might be a place best done in warmer weather. Unfortunately, we were in Williamsburg when it snowed and was in the 20° temperature. The amenities at Ford’s colony are primarily outdoors. They have shuffleboard, Pickleball, tennis courts, putt, putt, golf, cornhole, table, tennis, and an outdoor swimming pool. With the weather being bad, they have a very small game room in an indoor pool. Most of the amenities we were not able to enjoy as even the golf course was too cold and wet. The couch to sit on it was highly uncomfortable. We made it into a bed for our daughter and she couldn’t sleep as it was too hard and uncomfortable. The king bed was quite comfortable. The kitchen was a tight squeeze. A little disappointing that the marble countertops were cracked. The kitchen stove was not really cleaned well. We are agreed with very friendly smiles upon entering. Any of the staff we encountered from maintenance, housekeeping, front desk, and sales office were all very bubbly, enthusiastic, and seem genuinely interested that we were staying there. The location is 15 minutes from everywhere. I mean that since it took us 15 minutes or so to get to colonial Williamsburg. Took us 15 minutes to get to the Winter lantern festival. It took us 15 minutes to get to dinner. The buildings themselves are in a community.The community has great sidewalks for walking. The environment is very safe.

Exceptional stay in every single way. The location was not far from Busch Gardens and we enjoyed Christmastown. It was minutes away from Williamsburg Pottery and a grocery store. It was a perfect Thanksgiving holiday with loved one and the accommodations were clean, relaxing and elegantly appointed. I also appreciated how quiet this location is compared to staying at a traditional hotel. I am so grateful to the property for noting our Marriott Bonvoy Elite status as well as proving a late checkout. We loved the ample space for us to enjoy. The indoor pool and hot tub was relaxing as well. Beautifully manicured landscaping throughout the property also elevated the ambiance.

The room is in need of some updating. The wall hairdryer did not work. The phone to the front desk did not work. The towel rod bracket feel off the wall as I got my towel. The table top at the small table is loose and wiggles. The bed was very comfortable and cosy. We mostly only slept and cleaned up at our room since we were visiting family.

Historic location in Williamsburg. The rooms are huge and come equipped with every possible thing you might need if traveling with a family. Friendly staff, nestled back in a quiet location. The aura of this place is perfect for being in historic Williamsburg. The nicest establishment I have stayed in the many locations I have visited in Williamsburg.

Very happy with our stay at here. Rooms are spacious, clean, and comfortable. The kitchenette has everything we need, and comes with all the necessary items to allow you to prepare meals and eat in. We have had a great time with the kids at the pool and splash pad. Will certainly stay here again whenever we return to the area. Very safe and quiet location. Well worth the short drive to Williamsburg and Yorktown.

Our family with a young boy stayed at this resort 2 years in a row. The property is pretty, especially as it is nestled inside a beautiful golf course community. The rooms are spacious and the beds are comfortable. We slept well at night because it was quiet in the evening. We enjoyed using the fitness center, the sauna, the pool and hot tub, and the activity center, especially the little movie theatre. I would give it a five but the only reason I am not is because in the lobby, at the pool, in the Bistro, and in the activity center they continuously play awful jazz music. Both the resort employees and the guests have to suffer through that terrible music all day. Bring your headphones!