We stayed here overnight. The room was clean, and the bed was comfortable. However, the heat turns off every time you leave the room AND the instructions for how to turn it on are inaccurate--they say to use the thermostat, but it didn't work. Not great.

Great hotel, rooms are nice and clean. The only problem is the ac/ heater than every time it starts, blows very cold air before heating up but on the second night we got used to it and didn't mind it anymore

This place takes the good name of Holiday inn and adds to it :-), the rooms are spotless clean, comes with a small personal safe, mini fridge and a Bible in the drawer, the breakfast buffet is a very nice combination of hot and cold food, just what you need to get the day started, and Location Location Location is very well expressed here, your 8 minutes away from the colonial Williamsburg town, 4 minutes away from the modern Williamsburg, the indoor swimming pool was a nice surprise and the staff is the best, will definitely stay here again.

Hotel Review – Room 305 (One Bedroom Suite) - Sep 18-Sep 21 Pros: The customer service was excellent across the board—from check-in to the restaurant and bar. Every staff interaction was warm and professional. The lobby is inviting and gives a great first impression. Dinner and drinks at the restaurant were outstanding, and our bartender and server provided excellent service. Check-in was quick and efficient, which set a positive tone for the stay. The differently abled parking near the side entrance was a big plus—very convenient for easy access to the building and elevators. The hotel is located in a great area with close access to many frequently visited spots. Cons: The suite itself is in need of updates. The layout was very narrow and felt overcrowded for two people. The two queen beds were placed so close to the walls that they were awkward to get in and out of, especially if both beds were occupied. The room was consistently warm and carried a strong musty/sour odor that even air fresheners couldn’t mask. Pillows were extremely flat, which made resting uncomfortable. The toilet seat was broken and unsightly, needing replacement. Hand soap ran out by Day 2, which was inconvenient. Thankfully, we brought our own backup. Lighting throughout the suite was dim, even with all the lights on. Several towels and sheets were frayed and should be removed from rotation. Charging options were limited near the beds and nightstand. Overall: While the staff, location, and dining experience were excellent, the room itself fell short of expectations. Many of the issues (like the odor, linens, and bathroom fixtures) seem easily fixable with more attention to detail. Because of this, we’ll likely choose a different location in the future. However, for travelers who value service and location above room details, this property may still meet their needs.

This is the most amazing hotel I have ever stay at.- it has become my home away from home as I travel to Williamsburg to visit friends. Even through COVID when staff numbers were low, every employee took on any job needed to keep the hotel running and they did so with caring and kindness.

Upon arrival the front desk attendant didn’t hand anything she kept sitting things that I handed her down on the counter. While assisting me she stopped to help someone else and answer the phones. The rooms are okay. One pillow and blanket had stains on them. The room has a leak from the AC unit so the carpet is wet. I brought it to their attention and they offered to give me another room but it was not comparable to my original. They also said maintenance could come in a fix it which is also not going to work because that’s a huge safety issue for me. They didn’t seem to really think it was a big deal. My family and I are here til Friday and I hope things get better. I don’t think we’ll ever stay here again.

We stayed here from July 26 through August 2. We room was spotless and taken care of every day. The staff was very pleasant and helpful. It was located central to attractions. I would recommend this hotel highly!

I had a great experience at this hotel. It’s 5-10 minutes from mostly everything. The staff was extremely nice and professional. The gentlemen in the kitchen were nice too. One of the best hotel breakfasts I’ve had too!

Staff was very friendly and helpful. Rooms were very clean and I appreciate hotels with good soap/shampoo/conditioner, this was the best part, all of the soaps smell amazing. Pool and Jacuzzi were clean and closed late. The jacuzzi was great after a long day of walking. Overall, a great stay!

Very friendly and helpful front desk staff. Clean and comfortable room. Disappointed in the restaurant. Breakfast offered was buffet, not off menu. I would stay here again but not eat the breakfast...