The staff were amazing and especially when I was sure I left my kindle behind! They went above and beyond in helping me look for it and even delt with my obnoxious repetitive calls. I did end up finding in the side pocket of my bag. The rooms were incredibly comfortable and all of the staff were wonderfully accommodating and kind. 10/10 we will be back!

Am just leaving a 2 night stay at the Williamsburg Lodge, attending a graduation of our neice from William and Mary. On the good side - location, location, location. The hotel is very convenient to all things Williamsburg, including the historical town (just across the street) and the university. Also great was the housekeeping staff - always saying "hi" to every guest. Also our servers in "Traditions" restaurnant for breakfast both mornings were nice and epitomized the service I have seen in other Autograph hotels. However, one can tell this hotel relies on location and a captive market, and is the WORST Marriott Autograph property in which I have ever stayed. If I were Marriott and wanted to protect the brand name, I would remove that status. The rooms are nice, the beds comfortable, but they are tired. Worn carpet, multiple non-functional ice machines (after trying 3 in our building, finally found one in another building), and the worst bar service I have ever experienced in any bar anywhere in the world. In fairness, managment only had two bartenders on duty so they were stretched thin, but they were surly, unfriendly, and made getting a drink a challenge. Each time I had to work to get their attention (almost 10-12 minutes each time) and it was only when a "regular" asked them to pay attention did they do so. If your want location above all other things, then this is a good choice. Otherwise I would proceed with caution - our rooms were $600/night (including fees) and were worth far less...

The location can't be beat! Walking distance to all historic places. Dinner at hotel was good! Continental breakfast was excellent! Hotel can be busy during conferences and events. Parking can be difficult then, too, and pricey at $30/night; most hotels are charging nowadays. Standard room is fine/sparse. Bathrooms are small, counter space is limited, but showers are fine.

The hotel itself is beautiful, and has a historic charm and fancy that gets you excited to stay there. They have a doorman, and the people at the front desk are excellent. But our room was a bit disappointing. The bathroom was my least favorite aspect - there was no fan, and paint was peeling off the ceiling. In the room, the mattress and pillows were not very comfortable, and they had blackout curtains but were missing any light-filtering curtains, which there was a track for. There also was no microwave, which would have been useful! When we went down for breakfast at the traditions restaurant, we were placed on a waitlist for 20 minutes due to their being shorthanded on staff because even though there was a buffet option, they still opted to have servers bringing drinks and taking payment. There was no shortage of tables or food at the buffet, but they were short on staff which made everything go slower. Lastly, the parking garage they have for the hotel rooms is very small, and it was full when we were trying to get back for the night around 915, and we had to find parking somewhere else. Overall, the room was certainly suitable and bearable, but with the parking and the breakfast, we narrowly escaped a much more stressful weekend.

My husband and I stayed in the Tyler Guesthouse for 2 nights. Shortly after arrival, I went to go rinse off and noticed that not only were there 4 hairs still stuck to the shower walls, but the body wash seemed to be 90% water. The duvet was also just encased in 2 flat sheets, which I found to be odd. The next morning (my birthday), I really wanted breakfast in bed. Tried to order through the "convenient" QR code and a message appeared that said the breakfast menu wasn't available until the following day. Mind you, this was 8am. Finally, my husband called the front desk and was connected to the restaurant, where an employee let him know it was available but they were working out of another kitchen. Communication about that when we checked in would have been nice. My food (biscuits and gravy) was slightly warmer than room temperature and not very good. When I unrolled my silverware, there was another long blonde hair attached to it (might have come from the couch where I laid it down while unpacking the food). The highlight of the trip was the spa, which is worth every penny. Needless to say, next time we'll probably splurge for the Inn instead of the Lodge, in hopes that the only hairs in the room are our own.

We have been coming to Colonial Williamsburg for decades and have stayed in every type room that The Lodge offers-- All are FABULOUS. The aesthetic is old-school, elegant, timeless classic-- as it always has been. The public spaces are comfortable, spacious and beautiful. All the rooms are spacious and well appointed, spotlessly clean with comfy beds-- and all are quiet. The location cannot be beat, the on-site restaurants serve excellent food and are reasonably priced and the staff are gracious, professional and kind. our family looks forward to staying at The Lodge every chance we get!

Sometimes a stay is about more than just a room—and that’s exactly how Williamsburg Lodge feels. While the room itself may be a little dated, the bed is comfy, the room spotlessly clean, and the water pressure in the shower is amazing. What truly sets this place apart is the hospitality: every single person goes above and beyond, from the attendants at the door, to the front desk associates, to the coffee shop staff. They even surprised my daughter with something special for her 13th birthday, which meant the world to us and turned a nice trip into a memorable one. The gym and pool are beautiful. Add in the fact that it’s within easy walking distance to everything (Colonial Williamsburg and the college) the lodge doesn’t disappoint. It’s a special place!

Was here 2 years ago, place was great! Something has definitely changed here. Room was clean but definitely needs maintenance. Outside needs a good pressure washer and a paintbrush. To be a Marriott signature establishment, it could really use some attention. All staff are very friendly and accommodating but you have to ask. Nothing is offered. Very disappointing experience.

We had an excellent stay at the Williamsburg Lodge in the Ashby Guesthouse. Our room was clean, and we enjoyed learning about the Ashby family as we climbed the steps. The location is excellent, and we had no trouble with parking. The staff during check in and throughout our stay were very helpful and friendly. We did not eat at the lodge so cannot speak to the food options, but there are plenty of options in the local area which was nice. Unfortunately, I did try calling for assistance with reservations a few days before our stay and got hung up on. I believe this was an accident and was meant to be put on hold though.

We had a wonderful stay at the Williamsburg Lodge, located right in Colonial Williamsburg. The property is beautiful, well maintained, and perfectly situated—close to everything while still feeling relaxing and peaceful. Our room was comfortable and clean, and the atmosphere blended historic charm with modern comfort. We were especially impressed by the honesty and professionalism of the staff. We accidentally left about $200 in cash in a very obvious place in our room, and housekeeping did not touch a thing. That level of integrity truly stood out and meant a lot to us. The staff overall was friendly and attentive throughout our stay, making everything feel seamless. We would absolutely stay here again and highly recommend it.