If you're looking for the Marriott expectations, this is not the hotel for you! I booked this hotel off of the reviews on the Marriott site and my prior experience with Marriott... that was my first mistake! When we got there and was unpacking the car, there was a used, dirty condom in the parking lot. I should have turned around there! We went into the room, and I noticed an odor that I can only described as someone had lived in and didn't believe in cleaning. The room itself was a little dark, but it was the ground floor towards the back. I again, went off the name and hurried up and unpacked, then ran out to get dinner, ignoring the signs. Once we returned, I was able to inspect the room a little farther. By this time my family was fast asleep. As I took the flashlight to the corners I started to notice the amount of dust, dirt, and filth! It was all along the floors. It looked like a vacuum never hit the edges! There was also mold stains on the tile flooring and bathroom ceiling. Crude all around the outlets. Rust on the venting. Dust in the filters of the heating system. I went to sleep. (I had previously checked for bed bugs and didn't see anything- the most positive thing I can say about the room!) I was awoken three hours later by some noise in the hotel and then couldn't fall back to sleep because of other people being loud. My allergies were bothering me. My nose was stuffy and throat was sore, from the filth in this room. I started looking for another hotel. At this point, I was ready to leave and check in somewhere else! A short time later, my husband woke up and I explained to him I was finding another hotel! He went to breakfast, while I looked for a hotel. He has a service dog, and he obviously took him with him. While in the buffet line, an employee told him that his service dog, that had his vest and identification on, could not be in line with him. He didn't want the confrontation, so he passed him off to a family member while he got his food. After returning to the room, he tells me what happened. Not only was this a hotel policy violation, but it was also a federal violation as well. I was heading down to ask the manager to come to the room, to show them what the condition was and check out. When doing so, the manager states that they we just looking the rules up on service dogs. This is highly disturbing that the employees do not receive disability training when being hired, let alone the General Manager not knowing the policy on such! I have since attempted to email the concerns to corporate, and I received the AI generated response. I even offered to send them pictures of the room! I will follow through with an ADA compliant with the proper authorities.

It's a shame. I would love to give this hotel a higher rating. We've stayed here before, and like usual, the staff is warm and welcoming, the rooms are spacious (full size fridge), and even the morning breakfast is alright. The problem is that it definitely was not as clean as in the past. I'm not sure if that's because the hotel is pet friendly now (you can definitely notice through sight and scent). There was definitely a strong scent of dog as you walked the halls. We also had the unfortunate experience of having our room smell like weed most nights, which was not great. To each their own, I just didn't need that for me or my kids. Hoping the hotel turns back around, but would not stay here again.

Pro's: The location is great! The staff/service is impeccable! Con's: The rooms need a serious rehab. 1.) The sofas need to go. They are extremely uncomfortable to sit on. 2.) The bed was uncomfortable. 3.) More lighting fixtures are needed.

I have read the reviews here and I have no idea why anyone would rate this less than 4 stars. My room is clean, I get fresh towels and the garbage is removed 3 days a week, and a full housekeeping with sheets and vacuum, dust, etc. is once per week. The kitchen is a full size L shape with an actual top freezer refrigerator with ice maker that someone might have in their home. The microwave is big and powerful, the stove has only 2 burners, but it works very well. There is even a garbage disposal in the sink. The staff is friendly, and helpful. I had to call maintenance once and they arrived in less than 5 minutes. The front desk staff is attentive as well. The breakfast is the typical hotel breakfast, including the Belgian waffle maker which is always a plus. The breakfast staff is also attentive and the area is clean and orderly. The pool area is well maintained, the gym seems clean, and there is an outdoor gas fireplace. I can not say anything bad about my experience here.

We stayed here for two nights. It’s close to everything. The room we had was a suite. It was nice and roomy. The only downfall was the toilets. The plumbing is very bad. I know the hotel is old, but the plumbing needs to be updated. There was some dust visible in the rooms. But the staff was friendly, and my kids liked to outdoor pool.

The bathroom was not ventilated and moldy. My family and I stayed for five days on the 3rd floor, without receiving any kind of room service; I even had to go to the front desk just to get more towels and toilet paper. We were even forced to empty our own trash and line the bins with bags we brought from home. Breakfast was also a letdown—they constantly ran out of food well before the scheduled end time. To top it off, the fan and heater were significantly louder than at other Residence Inn locations, with the heater waking my kids up multiple times throughout the night.

I love it here. Very clean and relaxing. Service is great. The rooms has everything I need to feel at home away from home.Checking and out is quick and easy. I also enjoy the complimentary breakfast which is very tasty.

Staff was so very nice and friendly!!! Rooms were comfortable. Smelled very clean throughout and breakfast was expansive and delicious. They even gave free ice cream from 4 pm- 8 pm daily.

First, the front desk staff is very friendly and this review is not a reflection of them - they have great customer service!! But…Very disappointed this motel claims to be a hotel feels its age and the lobby but the staff is extremely friendly but definitely feel that Marriott falsely advertised amenities such as the indoor heated pool pictured is NOT on property it’s at their ‘sister’ motel springhill suites - this ‘hotel’ truly has cheap motel feel is dumpy and would not stay at again

I had a great stay at Residence Inn by Marriott Williamsburg. After reading some mixed reviews beforehand, I was a bit worried but I was pleasantly surprised. The room was very clean and felt spacious and comfortable, almost like a small apartment. I especially appreciated the full kitchen, which made the stay much more convenient and relaxing. The staff truly made the experience stand out. Elena was wonderful always pleasant, helpful, and genuinely willing to assist with anything we needed. Emma was incredibly knowledgeable and full of great information about food options in the area. And if you’re looking for coffee recommendations, she’s absolutely the expert and can point you to the best spots. Madison was extremely helpful and very pleasant. They made our stay enjoyable going above and beyond to help. We did have one issue with the fireplace which was quickly taken care of. Overall, this was a very enjoyable stay, and I would absolutely return.