2 Stars Unfortunately, I would not stay at this SpringHill Suites Williamburg again. The hotel is clearly dated and in need of updating, and the overall level of cleanliness was disappointing. The carpeting in particular has reached the point where I did not feel comfortable walking around the room without something on my feet. The property simply does not have the clean, well-maintained feel I normally expect from a Marriott-branded hotel. I was also disappointed with the business center. I needed to print documents while traveling, but the printer was unusable because it was out of toner. More concerning was that I was sent next door experienced essentially the same problem at the Marriott residence property. For an amenity specifically provided for business travelers, having basic supplies unavailable for an extended period raises questions about how closely these facilities are being monitored and managed. There were also several issues with staff activity around the front of the hotel. At various times, three or four staff members would gather in the chairs outside the entrance during breaks, creating quite a bit of noise. On another occasion, while I was trying to get work done outside on the patio, friends or acquaintances of staff pulled up in a Ford Explorer with rap/hip-hop music playing so loudly that the bass was vibrating through the area. Guests should be able to use the outdoor areas without that level of disruption, particularly when it involves hotel staff or their visitors. I don't expect an older hotel to be brand new, but I do expect it to be clean, properly maintained, professionally managed, and considerate of its guests. Based on this experience, I probably would not stay here again. With several Hilton-brand properties located along the same strip, I would likely try one of those alternatives on my next visit.

An ok hotel. A little banged up. Could use a deep cleaning. The smell of smoke at the entrance is disgusting. The pool is loud. The couch in the room is uncomfortable. The staff was friendly and helpful. Overall nothing that would make me come back.

I rarely give 5 stars across the board to non-luxury Marriott brands; however, as a lifetime gold elite member (7 years, 500+ stays), this springhill takes the cake for Springhill suites. Spacious, clean rooms. Nice clean pool. Amazing staff. For $212 on a Friday night in the summer, pretty good deal. Skipped on the breakfast but it looked and smelled really good. Very family friendly too.

Do not stay here. Not at all the typical Marriott experience. SO outdated and run down, desperately needs updating. First night AC busted- room so humid we’re sticking to the sheets. Sink didn’t drain and someone’s dirty washcloth in the shower. Switched rooms which had a working AC unit though ceiling clearly had water damage and looked as though it could cave in any minute. Lamps rusty. Carpet old and dirty. Arrived back to the room 7 pm after a long day of touring and housekeeping hadn’t even bothered to clean the room! Again, does not hold up to Marriott’s standards. So many other places to stay in the area, I strongly recommend not staying here if you’re looking for a nice, clean hotel.

We were here for 2 nights ( 5 of us including an 8 year old and 2 year old twins) the suite gave us a chance to each have enough room. There were 2 tvs, a great pool AND hottub, clean common areas, front desk was local and personable, and busch gardens and great wolfe are only a hop skip and jump away. Close to many restaurants and stores. Free hot and cold varied buffet style breakfast that saved me money daily and my kids thoroughly enjoyed!!frer ice cream for the kids and coffee for the adults. Would definitely come back!!!

See details below. I would not revisit or recommend this hotel. Breakfast is a messy, free- for -all disaster and virtually impossible to enjoy especially if you have children.

The staff is very friendly and welcoming! And, though I had one minor issue with the room, they are happy to address any issues. Also, the view of the beautiful trees made me feel like I was in a forest instead of next to a parking lot!

This was hands down the worst hotel I have ever stayed in my life, and I strongly urge others to avoid it. I was staying here with my wife and kids when I found live roaches in the room. I managed to kill two of them, but I saw one run and hide behind the fridge. I reported the situation to the front counter immediately hoping to borrow roach spray, but they provided no assistance and had nothing available. After that incident, I started noticing other signs of severe neglect, including damaged trim on the door and a very dirty couch. Considering the price was not cheap, the lack of basic cleanliness and service is unacceptable. I truly hope Marriott corporate knows about this and takes immediate action to address the massive pest control and maintenance issues at this hotel.

Stayed here for 3 nights while visiting Colonial Williamsburg with my family. I had looked at airbnbs & condos, but am glad that I settled on this SpringHill Suites. The room size was perfect for our needs... two comfy queen sized beds, a real closet, a "living area" with a couch, a desk nook and a small "kitchenette" (a countertop with sink, fridge with tiny freezer and a small microwave). The hotel has a pool, which was a big hit with my daughter. My daughter also enjoyed the free ice cream in the evenings. There is a hot breakfast every morning, a mini-store with some food/sundry items, and you can also buy beer/wine. Staff was always super friendly from front desk staff to other random staff members we saw throughout our stay. I would stay here again if we come down to CW in the future!

I stayed at SpringHill Suites by Marriott during my trip to Busch Gardens Howl-O-Scream in October. After a long day at the park, I really appreciated having a clean room and excellent service. The front desk staff was very helpful and even brought extra towels to our room when we ran out. I was pleasantly surprised to find that the hotel offered complimentary ice cream and popsicles from 5 to 8 p.m. I have never stayed at a hotel that did that before, and it was such a nice touch. The complimentary breakfast was hot, fresh, and delicious. It was one of the best hotel breakfasts I have ever had. I truly enjoyed my stay and plan to return the next time I visit Busch Gardens.