DO NOT BOOK AT THIS DIRTY RAN DOWN HOTEL! I stayed at the Fairfield by Marriott in Williamsburg, VA on February 20, 2026. While check-in was smooth and the Manager on Duty was polite, the room I was assigned presented serious cleanliness and safety concerns. Upon entering, I immediately noticed the closet door frame was detached from the wall. There was also a visible crack running from the ceiling downward during heavy rainfall, which raised concerns about structural integrity. The furniture, walls, and bedframe had noticeable chips, dents, and wear consistent with a room that should have been taken out of service. More concerning, I observed what appeared to be an insect consistent with a bed bug near the doorway, along with what looked like larvae. On the pull-out sofa, there was a visible stain consistent with bodily fluids. At that point, I contacted Marriott customer service while still inside the room and documented everything on video. I went downstairs and discreetly showed the Manager on Duty the footage. She stated the credit card hold would be reversed. I had paid nearly $500 for the weekend and was told it would take 5–10 business days for the funds to return. I then had to book another Marriott approximately 15 miles away at an additional cost of nearly $500. In the rush to leave the room due to health concerns, I inadvertently left behind one of my new Air Jordan sneakers. When I called to inquire, the response from the staff member who answered was dismissive and unprofessional. I have since filed a formal case with Marriott. The condition of this room raised legitimate health and safety concerns and should not have been available for guest occupancy. I expect far higher standards from a Marriott-branded property. Travelers should be aware before booking.

I give it overall three because the hotel's a little tired and needs to refurbish their furniture, and TVs. However, it was clean. It was handy. It was very well priced. Staff was very nice and the breakfast buffet was fine.

Our family just came home from a 3 nights stay here. From the warm welcome we received to the large, comfortable rooms to the amazing breakfast, our stay was very enjoyable. Our kids loved the pool. We found the hotel to be very clean, quiet, and kid-friendly. We will definitely stay here again and highly recommend to others.

Just spent 4 nights at this hotel and had a very positive experience! The staff and manager are all incredibly nice. The hotel and room were clean. The indoor pool was lovely, my kids and I were always the only ones in the big pool which was fun! The free breakfast was good every morning too. Central to everything we wanted to do. Easy drive to colonial areas, Great Wolf Lodge, and Busch Gardens. I would definitely stay here again.

Great location near shopping, dining and not far from Colonial Williamsburg and Busch Gardens. Nice selection for breakfast. Parking can be little tricky when busy as parking lot is shared by another building and hotel next store. Plenty of parking, may just have to walk a little more. Room was clean and large. Front desk staff pleasant. Good place to stay if in area and includes breakfast daily.

Great location. Very close to the College of William & Mary as well as a great location for all the restaurants on Richmond Rd. Very easy to get to historic Williamsburg from here. The beds are very comfortable, the staff have always been friendly amd helpful and the included breakfast is pretty good. We stay here often.

We had a wonderful stay that far exceeded our expectations, especially given the great price. Our room was exceptionally clean, spacious, and comfortable—perfect for relaxing after a busy day. From the moment we arrived, the front desk staff were incredibly warm and welcoming, setting the tone for a positive experience. One of the highlights was the complimentary breakfast, which offered an impressive variety: a full cereal bar, make-your-own waffle station, yogurt parfaits, fresh scrambled eggs, sausage, and biscuits with gravy. It was easily one of the best free breakfasts we've had at a hotel. We were in town for a concert at the Hampton Coliseum, and this location was ideal—close enough to the venue for convenience, yet far enough to enjoy a peaceful, quiet stay. During the day, we were able to explore Colonial Williamsburg, which made the trip even more memorable. A special mention goes to the 24-hour market in the lobby. It was incredibly convenient, offering everything from snacks and beverages to last-minute essentials. It’s a thoughtful touch that truly enhanced our stay. All in all, we had a fantastic experience and will absolutely return on our next visit to the area. Highly recommend!

Overall, my experience at Fairfield Inn & Suites was nothing short of exceptional. Shaunti, the receptionist, went above and beyond to ensure that I felt welcomed and taken care of. Her genuine smile and professionalism made a great first impression and set the tone for the rest of my stay. The housekeeping staff and their manager also deserve recognition for their hard work in maintaining the cleanliness of the rooms. It was clear that the staff at this hotel take pride in their work and strive to provide a comfortable and enjoyable experience for their guests. I would highly recommend Fairfield Inn & Suites to anyone looking for a top-notch hotel with outstanding customer service.

This one is close to the colonial town, not quite close enough to walk, great big breakfast area. They had a spread to die for, ac was cool and refreshing they have laundry and pool, no whirlpool, floors are kind of weird but all in all this was a great place to rest for a day. Shaunti wasn’t the nice but the next morning I was greeted by the sweetest older lady! I will be stopping by for her sweet smile don’t remember her name I wish I did. Honorable mention. Thank you see you down the road.

Front desk old white lady 7/1/2024 around 11pm working was so rude! I got business related important text when I was checking in and when front desk lady asked me to confirm days that I’m staying, I didn’t hear it then she got so rude with attitude and gave me a look. She had no guest waiting in line and it was 11pm. Marriott standards are reputable and decent. That’s why I chose this hotel but it’s outdated, AC is so loud, service was absolutely terrible!! I told our company to ban this location and not to book further. You are losing huge business here