We are a French family of five, and we are so glad we chose Hilton Greensprings as our base to explore the area! We stayed in a beautiful, fully equipped apartment that came with plenty of amenities and supplies, making our stay extremely comfortable right from the moment we arrived. I also particularly appreciated the housekeeping service on our third night—it was a wonderful touch! Our kids absolutely loved it! They had a blast taking full advantage of all the activities available—we especially enjoyed the pool, mini-golf, basketball court, ping-pong, and foosball tables. On top of that, the other guests were extremely friendly, and my children made a lot of new friends! A special mention goes to the staff: every single person we met was exceptionally kind. We'd particularly like to highlight the warm welcome at the front desk and the amazing lady at the Activity Center, who was wonderful. We highly recommend this resort and would love to return!

We had a subpar experience staying at Greensprings for a week. As many others have pointed out, bugs are problematic. Nearly everyday, we saw either a critter, roach or other alive or dead bug throughout our two-bedroom unit. The units are spacious though and we had plenty of room to spread out and relax. The kitchen was a nice perk, but there were many nuances that made the experience subpar. The dishwasher was dirty and extremely smelly. The TVs were not smart TVs and there was no way to connect any streaming services or to even mirror devices. Hand soap wasn’t available in any of the bathrooms or kitchen. Our unit was on the second floor and there were no elevators. In terms of on-site amenities, the pool area was nice and spacious, including a hot tub as well as an indoor pool area as well. There were plenty of activities, like mini-golf, a condensed basketball court, pickleball, etc. Service was decent, but customer service was not typical of a HGVC property. Security was not present or visible (ever) at the entrance. Overall, the biggest benefit was the location, especially in proximity to Downtown Williamsburg. We’re not sure if it would be enough for us to return to this property though.

This was the worst Hilton property I've ever visited. Pros: The outdoor pool was passable. One pool attendant was helpful. Cons: Cabana closed - no food on property except overpriced junk food in lobby. You have to drive 10 minutes to eat anything you don't bring with you. The front desk staff were rude and sent us to the wrong room, so we had to drive back to the lobby to get the correct room number. The activities are run down. The hot tub didn't work and the room was outdated and filthy. Old heavy dusy drapes. Furniture stained and smelly, carpets that crinkle when you walk on them, scuff marks all over walls, tub in room was gross with people's hairs littered about, fingerprints and dust on all glass furniture tops, broken wine key, no washcloths or hand towels until requested. There is no end to how bad this stay was. I will be trying out Marriott properties in the future - I've heard they are well maintained!

I brought my grandkids here because i used to enjoy it with my kids. However, it’s fallen in quality. The outdoor hot tub was not working and quite dirty. The cabana is no longer in use for food and beverage at the pool. Towels did not arrive poolside until after noon. The rooms were also a bit tired. Overall, it was not what I remembered and a bit disappointing. We have stated their property in Orlando, which was much much better. They also had more poolside activities there that engaged visitors.

Stayed there the week of Christmas 2025. We found cockroaches in our room, had to throw away all of the food we had just grocery shopped for plus all food brought from home at least $200 total. Also had to go to a Laundromat and spend a lot of money to wash everyone's clothes (5 people.) unexpected expense plus the waste of money buying all that food. One of the main reasons we stayed there was the kitchen to make meals. Complained to staff they switched us to another room and that one had tons of ants had called right away and said someone would be right there to spray. Next day I had to call cause no one ever came. The couch bed mattress we was horrible and super thin very uncomfortable. Found roaches in master bathroom, and kitchen counters, in the sink and cupboards, and on the wall in dining area. They wanted to give us half the amount back to the card used for what we spent on groceries for the inconvenience. Told them no than they offered a 7 day getaway for free to make up for all the issues thinking that was an amazing offer quickly accepted. Well i tried to redeem and nothing about it is free you have to pay anywhere from 200 for crappy hotels to 1000+ for the better ones you would want to stay at. So In reality we got screwed over. Will never ever stay here again!!

My family had a great experience overall. The suite we had was good. My main feedback is the weirdness of check-in. I had to check-in at one desk then go to another desk for them to tell me about the area, give me coupons, and tell me how I should have contacted them first before planning my entire trip. Guess what: if you want to save me money, make the rooms cheaper. Side note: this is apparently a kid friendly place given the noise level of small children everywhere at all times.

This is the best Hilton vacation club weve stayed at yet! Beautiful area on a golf course. Room is so spacious pullout couch, fireplace & soaking tub!!! Balcony overlooking golf course and wooded area was perfect. So many amenities! Indoor/outdoor pool, hot tub cabana outdoor bar & music. Basketball court/mini golf, shuffle board, tennis & beach volleyball all in one area by the club house & pool made it super convenient

We had a very enjoyable stay at Greensprings Vacation Resort by Hilton Grand Vacations in Williamsburg, Virginia. As both Hilton Honors Lifetime Diamond members and HGVC system owners, we were very impressed with the overall conversion of this former Diamond Resorts property into a Hilton Grand Vacations property. The staff were extremely helpful, friendly, and clearly committed to going the extra mile to make sure guests have the best accommodations possible. You can tell they are working hard to bring the entire resort up to the level of quality and consistency that guests expect from the Hilton brand. Our two-bedroom suite with a sleeper sofa was clean, comfortable, and very spacious. It felt more like a full apartment than a hotel room, with plenty of room in the bedrooms, bathrooms, living area, and kitchen. Having a washer and dryer in the unit was also a huge convenience. The resort itself is mostly quiet, relaxing, and inviting. The indoor and outdoor pools and spas were warm and enjoyable, and the fitness center offered plenty of options for guests who want to keep up with their workouts while traveling. The only major drawback is that there are no elevators in the buildings, so anyone with mobility concerns or difficulty carrying luggage up and down stairs should definitely request a first-floor room. We did notice a few items that needed attention and mentioned them to the front desk. The encouraging thing is that the staff seemed very responsive and eager to make corrections for the next guest. It is clear they are working toward updating and improving the rooms to match the high standard expected from Hilton Grand Vacations. The only reason I would not give this a full five stars is that, while the resort is already very comfortable and well-managed, there are still some improvements being finalized. Overall, this is a very good place to stay in Williamsburg, especially for families or anyone wanting extra space, apartment-style comfort, and a relaxing resort atmosphere?

Week's stay at unit. Little warn and dated, soaker tub not jacuzzi, fireplace nice but simulated, even though 80-90s large outdoor pool not open until memorial weekend (probably needed seasonal health code maintenance), indoor pool bigger than most resorts and hot tub/jacuzzi large too very nice, large locker room/bathroom with suana, workout room/universal gym large also...one tennis court currently crack repaired needs new net (but was playable), two dedicated pickle ball courts looked newer (obviously)....separate area for basketball away from units thank goodness and has minigolf (did not play), ping pong , foozball, no game room (not needed)...Hilton is renovating probably and probably 1-2 years may be up to their five stars quality...facilities close to five stars as it...15/day resort fee, but is worth it considering little isolated (liked that not there to shop but resort)...easy shopping and upscale millennial NewTown 5-10 minutes out

After staying here in the past, they finally have begun remodeling a lot of their units. And I have to say it's a world of difference, looks 10 times better and things actually work. The indoor pool area was very comfortable and enjoyable. Check in was fast and easy. Plus, they have mini golf, a rec room, and activities center. (Didn't use those) Overall, was very impressed.