I'm traveling, coming to visit family, so we decided to stay here. The staff are really nice and the breakfast is good, although my room smelt like pee for DAYS! It was hard to ignore, as the smell was strong and fabreze didnt help much. It was likely due to somebody not wanting to take their dog out, as many corners of my room reeked. The trashcans dont get cleaned much, also adding on to the questionable smell, as i found rotting meat at the bottom of mine. There are also more but minor stuff, like the bathrooms having peeling walls along with being pretty unclean. Overall, the rooms are nice looking. It really depends on luck for whether you'll get a decent room or not. TL;DR: Workers are nice and breakfast is good, but room smelt like pee and bathroom is unclean. The rest of the room was decent.

The staff are very helpful, especially Ms. Karen, who always willing to assist when I need help. I would rate the rooms a two because the housekeeping staff doesn't always do their job properly. For example, I found unwashed dishes in my room. I had to ask Ms. Karen to get me some utilities, which are supposed to be provided and checked by the housekeeping staff. But Overall, I like this place; the location is good.

This was my first time staying here and the room exceeded my expectations just very nice lots of room i had the suite it had 2 tv s a pull out couch plenty of space for 5 people although it was only 2 of us. full kitchen 10/10 Don't get me started about the breakfast it was 10/10 food wise fruit was fresh they had a variety of food i never seconds on breakfast but i did here also we asked could we go outside they said sure . That's my 2 cents c u guys next time ??

My family and I recently stayed at the Homewood Suites by Hilton Yorktown while attending a competition in the area. We booked several rooms for our stay, as our group included three adults, two teens, and one child. Overall, we had a really positive experience at this hotel! One of the standout aspects of this hotel was the staff. Every interaction we had was met with kindness, professionalism, and a genuine willingness to help. They were quick to address any questions or concerns, which made our stay feel smooth from start to finish. I was especially impressed watching them manage checking a large group of 50+ high school students and chaperones — they handled it with friendly greetings, grace and patience, and surprising efficiency! The cleanliness of the hotel and our rooms really stood out to me! I tend to be particular about cleanliness, and everything was absolutely spotless, which made me feel comfortable and at ease during our stay. A small but memorable touch was the availability of board games for checkout. I ended up playing a few with my nephew during some downtime, and it added a nice, personal element to our visit. Overall, the hotel felt clean, welcoming, and safe, with a team that clearly takes pride in their service. Thr only drawback was the condition of certain parts of the property. Some areas could use maintenance —there was peeling decorative trim in the elevators, visible damage to the bathroom ceiling, and stains on some of the carpets. While these issues didn’t take away from the comfort or service, they did stand out given the price per night. That said, our stay was excellent overall, and I would absolutely return, especially because of the outstanding staff and cleanliness.

I stayed at this location for a quick road trip for a concert at the Hampton Colisseum. The location is great...not too far from the highway and there are plenty of shopping centers, restaurants, gas stations etc in the vicinity. The women at the check in desk were very friendly and helpful. My only complaints are that I didn't get my free water as a Hilton member (I saw someone on the elevator with her water in a bag) and the housekeeping person woke me up by banging on people's doors early in the morning. It was so loud it sounded like she was banging on my door! I was annoyed because it was an hour before my alarm was set to go off. You could also hear people talking and laughing in other rooms on the floor. Not a big deal for me, but if you prefer a quiet atmosphere, take that into consideration as the sound proofing isn't the best. They offer free breakfast but I didn't try it, so I can't speak to the offerings. Parking is free. You just need to register your car and obtain a parking pass when you check in. Overall, the room was nice. I had a King suite which had all of the amenities. It would be a nice location for an extended stay. I would stay here again.

Our family had such a beautiful experience at Homewood Suites by Hilton Yorktown Newport News. We stayed there while waiting to move into our new home, and what could have been a stressful time turned into such a comforting and memorable chapter for us. From the moment we walked through the doors, we were always greeted with the warmest smiles. The front desk staff truly went above and beyond to make us feel welcomed and cared for. Mrs. Kelly, Sean, and Mrs. Karen were especially incredible. They didn’t just do their jobs they made genuine connections with us. They remembered us, spoke to our children with kindness, and always made us feel like we belonged there. Seeing them each day became something our kids genuinely looked forward to. As a parent, that meant everything. Housekeeping did an amazing job keeping our suite clean, fresh, and fully stocked. It gave us such peace of mind during a time when we were in between homes. The hotel felt safe, comfortable, and truly like a home away from home. The location is perfect close to restaurants and shopping centers, which made daily life so convenient. We also appreciated having access to the gym and laundry facilities, especially during a longer stay. This wasn’t just a hotel stay for us it was a place where we felt supported and welcomed during a big life transition. We are so grateful for the kindness shown to our family. If we ever need a place to stay again, this will absolutely be our first choice, and we will gladly recommend it to our friends and loved ones. Thank you for making our family feel so cared for. ?

Ms. Karen at front desk was very nice and helpful with me checking me in to my room. Top notch customer service. The room is very nice and clean and spacious. It’s nice having a couch and chairs to sit in after work without having to just sit on your bed.

I recently stayed at this location due to the great reviews of cleanliness. BIG MISTAKE. Upon entering the room, I noticed that the floors were left completely untouched by the housekeepers. There were clipped fingernails in the bathroom floor, dirt in the kitchenette, BLOOD on the bathroom door, hair in the shower. I believe the bedsheets were changed (hopefully) and that was it. We arrived to the hotel very late after a trip to Busch Gardens and were in a rush to put our daughter down for the night. Thankfully we brought a pack n play for her because I didn’t even allow for her to walk around. We went to breakfast the next morning where the waffle mix was taken up early and I had to ask for forks. Overall this stay wasn’t a good one and they are refusing even partial compensation. Absolutely would not recommend.

1. The staff; all of them; were cordial, friendly and courteous. 2. Lobby and foyer was neat, clean, well maintained, and stocked with flyers of local and state attractions as well as upcoming events. There was also a copies of thr local business/community "Oyster Pointer" news paper. 3. Parking lot was clean, well maintained, and had sufficient security lighting. The was also a night security staff member on duty. Unaware of training nor observed if armed unless firearm was concealed. 4. Breakfast had a variety of selections with a few changes each day. The dining area was cool on cold and windy mornings. 5. Business and fitness center, pool, and self-service laundry was not used. 6. Room stocked with personal demand items. All lamps and lights were operational, included a large iron for ironing and touch-up of clothing. 7. The laundry basket was a plus of doing one's own laundry. 8. Facility elevator was in service but if one was waiting he/she had no idea of it's location during the wait. 9. Not aware of local fire codes but the west stairwell fire door was off the hinges and again the wall which could have probably provided air if there was a fire in the building. 10. There was a generator or another construction piece of equipment nearby that was started several mornings.

The hotel is outdated and needs a remodel. The chairs at the counter in my room are so gross. Stains, dirt etc. You can tell the furniture in the rooms are not properly maintained. They need to be steam cleaned. The difference between the chairs in the lobby and in the room are night and day. The housekeeping was abysmal. Out of the 8 nights we were there, we were serviced ONCE. Even though the hotel mentions we are serviced every other day. I even sent pictures of house keeping dumping our dirty towels outside our room and did not replace them. After a long day of being a care giver I had to go down the lobby to get clean towels. Toilet tank didnt refill in one of the bathrooms. Requested service and they never came. We had to keep fixing it ourselves. Breakfast and the front desk staff are the only reason I won’t give this hotel a 1 star.