The air conditioning in our room was so loud we could hardly sleep. Upon entering the room, I checked out everything, and see that we had 2 towels & only 1 wash rag. When I went down for coffee, I asked the person at the desk, about wash rags. I was told they didn't know if they had any and they would check. They did check and brought me 3 to carry on my own, even though I had 2 cups of coffee in my hands. I asked, should I carry them myself, I thought you would send them up to the room? They gave me a strange look, and I put them under my arm, since my hands were full of two cups of coffee. We were never given a refill on the cups for the ice on any of our three days stay. Second day stay, I went to refill coffee, it was empty. Waited of course for refill. I would not recommend anyone stay here. The room was not cleaned on the second day, but the bed was made and trash was emptied but shower and sink were not cleaned.

We stayed at this hotel as part of our Busch Gardens vacation package. Very convenient location to all restaurants and parks. I can't say enough about how clean the hotel was. The room was impeccable. The front desk staff were super friendly. Will definitely stay here again next time in Williamsburg.

We enjoyed several nights there. It was my first encounter with the new Hilton conversion brand, Spark. This property has a positive energy, with the staff, from the front desk to the breakfast attendant Monica, genuinely welcoming you. Rooms are bright, clean, simple, and efficient, and the mattresses are comfortable. I liked the simplicity of a shower instead of a bath tab. For breakfast, I liked that there were options like oat milk and Raisin Bran cereal, which I consider less sugary than other types of cereal. I loved that there was no TV in the lobby, but pleasant music instead. Additionally, it is great that there was a water bottle filler, like in airports. My only suggestion to the property is to increase the number of towel hooks in the bathroom, as there were too few for four people. Apart from that, this property 'sold' the Spark brand to me. We stayed in two other Sparks in NY and Mass, and by far, the Spark in Williamsburg was the best, though we observed some variation between them with breakfast offerings. To conclude: definitely consider this hotel in Williamsburg when visiting the area!

Group of three, traveling for vacation, four day stay. Room was clean but not functional. Requested a room with handicap bathroom. The shower bench was not permanently affixed to the bathtub. It clamped on to the outside of the bathtub and had to be removed for other individuals to take a shower. This caused water to run out into the floor every time shower bench was used, creating a very unsafe environment for someone who already has trouble with balance. In addition, room did not have any drawers or shelving to place clothes. We literally lived out of our suitcase for four days. It’s Obvious this line of hotels (Spark) is not designed for families staying for multiple days, but rather for short 1-2 day stays. Maid service was okay, made bed up and left fresh towels, but didn’t clean sink and tub every day. Although we did repeatedly have to ask for another set of towels as there were 3 people in our room, not two. We will not be staying at another Spark by Hilton as we are not their target demographic.

Stayed 2 nights in June ‘26. Super clean, and every employee we encountered was friendly. Room was quiet and comfortable. Bathroom spotless. Pool area also very clean and well maintained. Would definitely stay here again!

I recently stayed at this hotel and unfortunately had a disappointing experience overall. The sheets had noticeable black stains.The bedding itself also felt cheap—more like polyester. The air conditioning wouldn’t go below 70 degrees, so the room never really cooled down, especially at night. On top of that, the bathroom cleanliness was not up to the standard I had hoped for. That said, the staff was friendly and welcoming, which I appreciated. However, the cleanliness and overall room quality made it difficult to fully enjoy the stay.

I was disappointed with my stay. When checking in, our room was changed from the one I selected on the Hilton app. The front desk staff member mentioned he made the change, but unfortunately, I had specifically chosen a room away from the elevator and was instead placed right next to it. This made for a very noisy stay, especially at night with families coming and going. The breakfast options were also very limited. We struggled for two days to find items we wanted to eat. That said, the hotel itself was clean, and the daytime staff were kind and helpful. I just wish the room preference had been honored, as it would have made a big difference in our overall experience

Everything was...ok...but not great. Room was not ready well after check-in time. I told the front desk that we would just come back and instead I was checked into a different room. Then I had to track down housekeeping (the front desk kept putting me on endless holds) because one of the beds had to be remade due to a cleanliness concern (hairs). Housekeeping did this quickly and without objections. The rest of the room seemed clean. Everything seemed quiet too. Mostly, the whole place felt cheap and plastic-y, from the beds to the furniture to the bathroom. The 100% polyester sheets were awful and didn't breathe whatsoever and mattress was uncomfortable. Coffee was basically brown water. Nothing that was awful (hence the three stars) but would be unlikely to stay here again if other options exist. Not the experience you'd expect at a Hilton property unfortunately.

This was such a great last minute find. We were only in town one night and the price was perfect and the room was clean and inviting. The breakfast the next morning was more like a light snack but free. I think we found our new place to stay every time we are in town.

I was supposed to have a room reservation for feb 8-9th. Due to travel timing, I didn't get to Williamsburg until 1:00am (which was technically the morning of 9th, about 10 hours before CHECK-out). This hotel told me I had to pay an extra $100 "EARLY check-in fee," despite the fact I wasn't checking in early - and in fact, I was checking in *****LATE*****. Especially when the room itself was only $82. I have NEVER heard of such nonsense at ANY Hilton & I travel regularly for government work AT Hilton's. Why on EARTH would you POSSIBLY charge an EARLY check-in fee for someone whose literally checking in LATE, just 10 hours before check-out time???????????????? Asinine. So it's now 2am and I have nowhere to stay, thanks to this nonsense woman at the front desk. Do better